Terms of service

What we provide

JustGoUmrah provides personalised Umrah planning and advice. We are not a tour operator and we do not sell or book travel. Bookings are completed by an ATOL-protected fulfilment partner.

Proposals and prices

Proposals are indicative. Prices, availability, taxes and fees are subject to reconfirmation until the fulfilment partner confirms your booking. We record when each price was checked and how long it is expected to hold, but we cannot guarantee it.

Visas and entry

Entry requirements are set by the Saudi authorities. We do not assess or guarantee visa eligibility and you remain responsible for meeting all entry and health requirements.

Your responsibilities

Give us accurate traveller details. Incorrect names, ages or passport details can invalidate a booking made by the fulfilment partner.

Liability

Our responsibility is limited to the planning and advisory service we provide. The fulfilment partner is responsible for the booking contract and for ATOL protection where it applies.